Accessibility for Ontarians with Disabilities
The Municipal Property Assessment Corporation (MPAC) is committed to service excellence.
MPAC strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities.
To learn more about what MPAC is doing please read our Accessibility Standards for Customer Service Policy. This Policy is available in alternate formats upon request.
MPAC’s procedures and related documentation on Accessibility Standards for Customer Service are available in alternate formats upon request. MPAC procedures include:
- Use of Assistive Devices
- Use of Service Animals and Support Persons
- Disruptions in Service Process
- Feedback Process
Your feedback is important to us. It will help us determine service improvements to ensure you, our customers, are getting the best service possible.
Comments may also be provided by contacting us at:
1 866 296-MPAC (6722)
1 877 889-MPAC (6722) TTY
Monday - Friday 8: 00 a.m. to 5:00 p.m.
P.O. Box 9808
Toronto ON M1S 5T9
1 866 297-6703
Personal information that is provided in respect to Accessibility services is collected pursuant to the Accessibility Standards for Ontarians with Disabilities Act, 2005, O.Reg.191/11 and O. Reg. 429/07, and will be used for the purpose of responding to Accessibility service feedback for persons with disabilities. Questions regarding this collection may be referred to the Accessibility Coordinator using the contact methods noted above.
If you are interested in more information on accessibility you may review additional information at: http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/index.aspx